Term and Conditions

1. Acceptance of Terms

By accessing and using oneherosuitsshop.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.

2. User Responsibilities

2.1 Account Security

When creating an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information during registration and checkout
• Notifying us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems to extract data from our site
• Submit false or misleading information

3. Products and Services

3.1 Product Description

We specialize in premium cosplay gear including:

• Expert-level Cosplay Bodysuits & Zentai: High-quality costumes designed for experienced cosplayers with custom fitting
• Entry-level Cosplay Bodysuits & Zentai: Perfect for beginners starting their cosplay journey
• Character-specific Costumes: From Demon Slayer, Genshin Impact, Elden Ring, Attack on Titan, and more popular series
• Accessories: Backpacks, fanny packs, mouse pads, and cozy hoodies to complete your look

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

3.3 Age Restrictions

Some cosplay products may have age recommendations. Parents or guardians are responsible for ensuring age-appropriate purchases for minors.

4. Orders and Payment

4.1 Order Process

Ordering from Hot Sale OneHeroSuits Store involves:

• Selecting your desired cosplay products
• Providing accurate shipping information
• Choosing your preferred shipping method
• Completing payment through our secure system

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Order Confirmation

After placing an order, you will receive an order confirmation email. This email constitutes our acceptance of your order and forms a binding contract.

4.4 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, though we will honor the price at the time of order confirmation.

5. Shipping and Delivery

5.1 Processing Time

All orders are processed within 1-2 business days after payment confirmation.

5.2 Shipping Options

We offer two shipping methods to bring your cosplay gear to you:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

5.3 Shipping Restrictions

We currently ship to all regions except Asia and remote areas. Customs duties and import taxes are the responsibility of the customer.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your item. To be eligible:

• Item must be unused and in original condition
• Original packaging with all tags attached
• Include proof of purchase (original order confirmation)

6.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Entry-level Cosplay Bodysuit & Zentai (due to direct skin contact)
• Expert-level Cosplay Bodysuit & Zentai (due to direct skin contact and custom fitting)
• Items that have been worn, washed, or altered
• Products with removed tags or damaged packaging
• Custom-made or personalized items

6.3 Return Process

To initiate a return or exchange:

1. Contact our support team at [email protected] within 15 days
2. Wait for approval and shipping instructions
3. Ship your return to: Hot Sale OneHeroSuits Store Returns Department, 11401 Totem Road, Anchorage, US 99516
4. Allow 3-5 business days for processing after we receive your return

6.4 Refunds

Refunds include the full item price and original shipping costs (if applicable). Return shipping costs are the customer’s responsibility, except for damaged or incorrect items.

7. Intellectual Property

7.1 Our Intellectual Property

All content on our website, including logos, designs, text, and product images, are the property of Hot Sale OneHeroSuits Store and are protected by copyright laws.

7.2 Character Rights

Our cosplay products are inspired by popular anime and gaming characters. We acknowledge that these characters are the intellectual property of their respective creators and copyright holders. Our products are created as fan art and for cosplay purposes.

8. Limitation of Liability

Hot Sale OneHeroSuits Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in shipping beyond our reasonable control
• Minor variations in product color or design from website images
• Customs delays or additional fees in international shipping
• Proper use and care of cosplay products after delivery

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and protect your data.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

We’re fellow cosplayers who understand how important the perfect fit is for bringing characters to life! Don’t hesitate to reach out with any questions:

• Email: [email protected]
• Response Time: 1-2 business days
• Store Address: 11401 Totem Road, Anchorage, US 99516