Shipping Policy

🎯 About Our Store

Hey there, fellow cosplayer! Welcome to Hot Sale OneHeroSuits Store – your ultimate destination for premium cosplay gear! We’re passionate anime and gaming fans just like you, dedicated to helping you bring your favorite characters to life with our high-quality costumes and accessories.

From Demon Slayer and Genshin Impact to Elden Ring and Attack on Titan, we understand that every detail matters when creating your perfect cosplay. That’s why we’re committed to making your shopping experience as epic as your transformations!

📦 Shipping Information

Order Processing Time

We work hard to get your cosplay gear to you as quickly as possible! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to suit your cosplay needs:

🔄 Returns & Exchanges Policy

We want every costume to be absolutely perfect for bringing your favorite characters to life. But we understand that sometimes things don’t work out as planned. Don’t worry – we’ve got your back with our straightforward returns and exchanges policy!

📋 Policy Overview

We accept returns and exchanges within 15 days of you receiving your item. To be eligible for a return, your item must meet the following conditions:

• Unused and in the same condition as received
• In its original packaging with all tags attached
• Includes proof of purchase (original order confirmation)

📝 The Return Process

Step 1: Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure you include all necessary information.

Step 2: Wait for Approval

Our support team will review your request within 1-2 business days and send you:

• Return authorization
• Shipping instructions
• Return address

Step 3: Ship Your Return

Package your item securely in its original packaging and ship to:

Note: Customers are responsible for return shipping costs, except for damaged or wrong items.

Step 4: Processing & Refund

Once we receive and inspect your return:

• We’ll process your refund within 3-5 business days
• You’ll receive email confirmation when completed

💰 Refund Information

Refund Timeline

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal Payments: 3-5 business days to reflect in your PayPal account

What’s Refunded?

• Full item price
• Original shipping costs (if applicable)

Not included: Return shipping costs

Exchange Process

Want a different size or product? Follow the same return process above and specify that you’d like an exchange. Once we receive your return, we’ll ship your new item using the same shipping method as your original order.

⚠️ Damaged or Wrong Items

Received a damaged item or wrong product? Contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no extra cost!