About Our Products

What types of cosplay products do you offer?
We specialize in high-quality cosplay apparel and accessories featuring popular anime, manga, and game franchises including:
  • Anime favorites: Demon Slayer, Attack on Titan, Naruto, Bleach, My Hero Academia, JoJo, and more
  • Game-inspired gear: Genshin Impact, Elden Ring, Darling in the FranXX
  • Various product types: Cozy Hoodies, Entry-level & Expert-level Cosplay Bodysuits, Costumes, Accessories, and more
What’s the difference between Entry-level and Expert-level Cosplay Bodysuits?
Our Entry-level Bodysuits are perfect for first-time cosplayers or conventions, offering great quality at an accessible price point. Our Expert-level Bodysuits are premium, competition-ready pieces with higher attention to detail, materials, and accuracy for serious cosplayers.
Do you offer products for children?
Yes! We have a dedicated “Kids Cosplay” category with appropriately sized costumes and accessories for young cosplay enthusiasts.

Ordering & Payment

What payment methods do you accept?
We accept all major payment methods to make your cosplay dreams accessible:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption and secure payment processors to ensure your financial information remains protected.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 24 hours of placement while your order is still in processing. Please contact us immediately at [email protected] with your order number.

Shipping & Delivery

How long does order processing take?
Our team processes orders within 1-2 business days. As fellow cosplayers, we understand your excitement and work tirelessly to get your order ready for shipping quickly!
What shipping options are available?
We offer two shipping methods:
  • Standard Shipping – $12.95 via DHL or FedEx (10-15 days after shipping)
  • Free Shipping – For orders over $50 via EMS (15-25 days after shipping)
Where do you ship to?
We ship to most regions worldwide! However, please note we cannot deliver to some remote areas and parts of Asia.
Can I track my order?
Yes! With our premium carriers (DHL and FedEx), you can track your package every step of the way. Tracking information is sent to your email once your order ships.
Pro Tip: Order early, especially before big conventions! Give yourself plenty of time for your cosplay transformation.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the date you receive your item. Your satisfaction is our mission!
What if my cosplay doesn’t fit properly?
Not the perfect fit? No problem! Within our 15-day return window, you can exchange for a different size or return for a refund.
How do I initiate a return or exchange?
Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Note: Returned items must be in original condition with tags attached. Some restrictions may apply to customized or expert-level items.

Contact & Support

How can I contact customer service?
Our fellow fan support team is always here to help! Email us at [email protected] with any questions about delivery, products, or your order.
What are your business hours?
Our team operates during standard business hours (US time zones), but we check emails regularly to ensure we can serve our global cosplay community promptly.
Where is your company located?
Hot Sale OneHeroSuits Store is located at:
11401 Totem Road, Anchorage, US 99516
Ready to begin your cosplay journey? Your perfect costume is waiting to be discovered at oneherosuitsshop.com!